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Help & Safety Information
How to use...
Once you have downloaded the App, you will be able to browse and purchase GPS triggered walking tours and other content for your selected city and language.
We are adding new content all the time so please check back for updates. You can check for new content and/or cities by selecting the “Check for new guides/tours or updates” option on the home page of the app.

PLEASE NOTE: Before commencing any tours please read our safety tips below.

If you select the “Browse and Purchase Content” option then you will be presented with a list of the cities we currently have available. If you select a city you will be presented with a list of the available content for that city. If you select an item then you will be able to view more information about it before making your purchase, including a map of where the points of interest are. Once you have decided you want to buy it, select the button displaying the price and you will be able to purchase the content via an in-app purchase.

Please note that content is valid for 14 days from the date of purchase so please do not purchase content unless you are planning to listen to it within 14 days. You may however take the tour as many times as you wish during a 14 day period.

Please note that this App is for personal use only and is not for use by tour guides or for any use resulting in commercial gain. Once an item has been purchased you will be provided with the option to download all content.

We recommend that Wi-Fi is used to download content as a typical guide could be in the region of 20mb to 30mb in size.

If you do not want to download immediately then you can use the “Download all” button to download all content for that item at a later date. Don’t forget though, that the content is valid for 14 days from date of purchase, not from when you download it. If you do not download all then content will be downloaded as required (i.e. when you reach a point of interest or play it manually). This will however result in a short delay while content is buffered so we recommend downloading all. And don’t forget that unless you download content using Wi-Fi will mean using your phone’s data allowance, so we recommend you stick to Wi-Fi. If you do not wish to start the tour immediately then use the “Back” buttons to navigate back to the menus.

Once content is downloaded then the tour will start and will be monitoring for points of interest. You will be presented with a list of the points of interest.
You can also view an interactive map which will show the play zones for each point. When a play zone is reached the audio content and any visual content if applicable will play.

Please note that GPS triggering can vary significantly depending on your device, GPS signal strength, the weather, interference from tall buildings, etc. In planning our GPS walks, we’ve tried to take all this into account, but for best results we advise you to familiarise yourself with the route and play zones in advance so you know where you are going and when to expect the audio to start.

The items you have purchased will show as “Purchased” and if you select them, then you will be presented with a “Start” button to begin the tour. The tours will work with the phone set to “sleep” mode or when the App is minimised so you can load the tour and then put your phone in your pocket. However, for those tours with visual content you will need to be able to view the screen to enjoy the full experience. Please read our safety tips before you start.

If you experience any issues using the App or have any feedback at all please contact our Feedback Team at Feedback@EasyGuideGPS.com.
To access the settings page select the padlock icon at the bottom of the screen. From here you can control the three main settings as follows;

Default language – Use this option to choose your default language. This will control the language of the buttons and the text in the App. Where available, audio will be downloaded in your chosen language, although, if your chosen language is not yet available then English will be downloaded. We are adding more languages all the time so if your language is not yet available, please check for updates from time to time or contact Feedback@EasyGuideGPS.com to request a language.

Current location – Many of the tours in this App are triggered automatically when a play zone is reached however, to make use of this function Current Location must be enabled. To get the best results from this App we therefore recommend that Current Location is set to “On”
Push Notifications – We use push notifications to notify you about new content added to the App. We recommend that you set this to “Yes” so that you can know about any new tours.

Alternatively, you can check our website for new tours at www.EasyGuideGPS.com or subscribe to our newsletter by emailing Subscribe@EasyGuideGPS.com.
Safety Tips
We hope that you enjoy using this App but for your safety and enhanced enjoyment we recommend the following;

1. Please be aware of your surroundings including other pedestrians and vehicles. Many of these tours are in busy areas so please take care for your safety.

2. Take care when crossing any roads. We recommend only using designated crossing areas and removing your headphones when crossing any road.
Our tours are designed for you to be able to use designated crossings and you should never cross a road while listening to a commentary.

3. Please be aware of thieves and pickpockets. Many of the tours are in busy city areas which are targeted by thieves/pickpockets, so keep your belongings safe.

4. Please do not hold your phone in your hand while walking around. This can be distracting and may cause you to drop the phone.
If you need to view the phone we recommend finding a safe place to stop.

5. Please do not take the tours at night.

Please not that these safety tips are merely provided as an aid. The developer does not accept liability for any damage, loss or harm suffered as a result of using this App. Therefore, please ensure that you take care when using this App and always use it in a safe manner.